Privacy Policy

Last updated: 8 October 2026

Roopkathaa respects your privacy. This policy explains how we collect, use, and protect personal information when you visit roopkathaa.com, shop with us, or contact us. Roopkathaa is based at D Block, Sector 61, Noida, Uttar Pradesh, India.

1. Information we collect

Depending on the features you use, we may collect:

• Your name, email address, phone number, and shipping or billing address, including PIN code.
• Order details, such as selected products, sizes, colours, purchases, returns, and payment status.
• Account details where customer accounts are available, and messages you send to customer support.
• Technical information, such as your IP address, browser type, device information, and server logs.
• Shopping bag, wishlist, and preference information stored in your browser.

2. How we use your information

We use information to process orders and payments, arrange delivery, manage returns and refunds, send order updates, respond to enquiries, maintain website security, and meet applicable legal obligations. Promotional messages will be sent where you have opted in or where otherwise permitted. You can ask us to stop promotional messages at any time.

3. Payments

Once enabled, online payments will be processed through Razorpay. Payment details entered in its checkout are handled by Razorpay under its Privacy Policy. We may receive payment references and transaction status to manage your order. Customer support will never ask you to share an OTP, UPI PIN, or card security code.

4. Sharing information

We do not sell your personal information. We may share the information needed to fulfil your order with payment providers, delivery partners, hosting providers, and service providers assisting with customer communications. We may also disclose information when required by law or reasonably necessary to address fraud, security issues, or legal claims.

5. Cookies and browser storage

The website may use cookies or browser storage to support essential features, such as your shopping bag, wishlist, and saved preferences. Clearing browser storage may remove these saved items. If we introduce optional analytics or advertising tools, we will explain their use and request consent where required.

6. Reviews, photos, and videos

We will seek permission before publishing customer reviews, photos, or videos that identify you. Please contact us if you would like us to remove content you have shared with us.

7. Retention and security

We retain personal information for as long as needed to fulfil the purposes described here, resolve order issues, and satisfy applicable record-keeping requirements. We use reasonable safeguards to protect information, although no online system can guarantee complete security.

8. Your choices and requests

You can contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent where processing relies on it. We may need to verify your identity. Some information may need to be retained to meet legal requirements or resolve outstanding orders or disputes.

9. Children’s privacy

Our store is intended for adult customers. We do not knowingly collect personal information from children without any consent required by applicable law. If you believe a child has provided personal information, please contact us.

10. External services

Links to Instagram, Facebook, WhatsApp, payment services, or other external websites take you to services with their own privacy policies. Please review their policies when using those services.

11. Changes to this policy

We may update this policy as our services change. The latest version will appear on this page with an updated date. We will provide additional notice of material changes where required.

12. Contact us

For privacy questions, requests, or complaints, contact Roopkathaa customer support: