Refund & Cancellation Policy

Last updated: 8 October 2026

Please read this policy before placing an order with Roopkathaa.

1. Returns and exchanges

We do not offer change-of-mind returns or exchanges, including requests based on size selection, colour preference, or simply no longer wanting the product. Please review the product description and size information carefully before ordering. This restriction does not affect remedies required by applicable consumer law.

2. Cancellation within 24 hours

You may request cancellation within 24 hours of placing your order. Contact us by email or WhatsApp with your order number and cancellation request. Requests received after 24 hours are not eligible under our voluntary cancellation policy, except where applicable law requires otherwise.

3. Cancellation processing fee

For an eligible customer-requested cancellation, our processing fee is 5% of the amount paid for the cancelled order, with the remaining 95% refunded. For example, a ₹2,000 paid order would have a ₹100 fee and a ₹1,900 refund.

This fee applies only where permitted by applicable law. Indian e-commerce rules restrict customer cancellation charges unless similar charges are also borne by the store when it unilaterally cancels an order. Where that condition is not met, we will not deduct the fee. No cancellation fee applies to refunds required because of defective, incorrect, or misdescribed goods.

4. Damaged, defective, or incorrect goods

If an item arrives damaged, defective, or different from what you ordered or what was advertised, contact us promptly with your order number and, where possible, photos showing the issue. We offer exchanges for wrong or defective items. We will assess the complaint and provide the remedy required by applicable law, including a return and refund where required. The 24-hour voluntary cancellation window does not limit these rights.

5. Refunds

Once a cancellation or refund is accepted, we will communicate the refund amount and expected processing time. Approved refunds will be processed within a reasonable period and any applicable statutory deadline. Bank or payment-provider posting times may vary. For prepaid orders, refunds will normally be sent to the original payment method.

6. Contact us

For cancellation requests or order concerns, contact Roopkathaa customer support: